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Now Prepay Freedom Mobile Dealers

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Plans

Activation Help

New Numbers

Step 0 - Customer Address

Enter your client’s address in the searchbar and click the right one from the autofill
Click ‘Search‘
On the new page, under ‘Mobility Services‘, click ‘Add‘

Step 1 - Customer Details

You only need to fill out the fields we have highlighted in yellow!
- Are you porting: No
- IMEI: 111111111111119 (thats fourteen 1s and one 9)
  - (Pro tip – print our Cheat Sheet for a QR code to scan this number quickly!)
- SIM/EID: Using your scanner, scan the long barcode on the back of the Lucky SIM
- Given Name: The customer’s first name
- Last Name: The customer’s last name
- Residential phone #: The customer’s home phone number, or 111-111-1111
- Email address: The customer’s email, or noemail@luckymobile.ca
Once those fields have been completed, click ‘Next Step’

Step 2 - Choose a Number

In the City field, enter the closest city to your store’s location.
Click ‘Search’
Select one of the five numbers offered to you (blue check indicates selected)

Once your customer agrees to the number, click ‘Next Step’

Step 3 - Choose a Plan

To help your customer decide on a plan, show them the Plan Grid!
1. Expand the section of your customer’s chosen plan (3G or 4G)
2. Click ‘Add‘ on the desired plan. You should see the word grey-out once added
3. Review the plan details with your customer and ask them to confirm their choice
Once your customer confirms the plan choice, click ‘Next Step’

Once your customer agrees to the number, click ‘Next Step’

Step 4 - Extra Features

The main feature on this page is Auto Top-Up (highlighted yellow)

Auto Top-Up rewards customers with extra monthly data for providing a credit card on file. That credit card will be automatically charged the price of their plan every month.

If the customer wants Auto Top-Up, click ‘Add’
If the cusomer does not want Auto Top-Up, do not click anything

Once the above has been completed, click ‘Next Step’

Step 5 - Account Top-Up

Select Voucher as payment method
Print voucher(s) equal to the price of the plan

(You can print vouchers from Web Store, if you have an account!)

Enter the PINs of the vouchers under ‘Voucher Number’ (click the + if you have more than one to add)
Click ‘Validated’ to ensure the PINs are valid

Once the vouchers have been validated, click ‘Next Step’

Step 6 - Account Summary

Review the plan

If all looks good, click ‘Submit – Electronic Signature’

Customer signature on agreement

Sign digitally or click ‘Skip and Print’ for a physical copy

Final review

Check all the boxes, then click ‘Confirm’

Remove the SIM from the client’s phone, restart the device, insert the Lucky SIM, and the process is complete!

Porting from Bell/Virgin?

Call Lucky Port Management at 1-866-907-4321

Porting from: Other Carriers

Step 0 - Activate a new SIM/Number

For steps on how to activate a new number, click here

Make sure you take note of the new number.

Leave the customer’s original SIM in their phone.

Step 1 - Start a number swap on the new SIM

Search for the newly activated number

Under ‘existing customer’, enter the number for the SIM you just activated, then click ‘Search’

Start a Mobile number change

Once in the customer account for the Lucky SIM, expand the menu under ‘Select Transaction’ and click ‘Mobile number change’

Begin the port request

Under MDN Change Type, select ‘Port Number’ (highlighted yellow).

The webpage will reload with options different than the ones pictured.

Once this has happened, continue to Step 2

Step 2 - Process the Port Request

Verify account ownership

Enter ONLY ONE of the following:

Account number (from the previous carrier)
Current phone’s IMEI DEC (can be found by dialing *#06#)

Authorize the port request

Check the Customer Authorization box
Under ‘Authorization Name’ enter the customer’s name (as it appears on their old account)
Check the ‘ASAP’ box

Step 3 - Confirm port request

Your customer will receive a text message from their old carrier asking to authorize the port request.

Respond to the text with the appropriate message to approve

Once the customer has authorized the Port Over, you may continue through the steps and submit. Pay attention to the following warning messages, which indicate issues with the port request.

Once the request has been submitted and the port has been authorized via text, you may swap to the new Lucky SIM.

The port is now complete!

eSIM Activation Guide

** Before attempting to activate the eSIM **

Please ensure that your customer’s device has eSIM capabilities.
Lists (click here) of compatible devices can be found online

Step 0 - Customer Address

Enter your client’s address in the searchbar and click the right one from the autofill
Click ‘Search‘
On the new page, under ‘Mobility Services‘, click ‘Add‘

Step 1 - Customer Details

You only need to fill out the fields we have highlighted in yellow!

Are you porting: No
IMEI: The phone’s IMEI 2
- (both can be found by dialing *#06#)
- (Pro tip – print our Cheat Sheet for a QR code to scan this number quickly!)
SIM/EID: the phone’s EID (can be found by dialing *#06#)
Given Name: The customer’s first name
Last Name: The customer’s last name
Residential phone #: The customer’s home phone number, or 111-111-1111
Email address: The customer’s email, or noemail@luckymobile.ca

Once those fields have been completed, click ‘Next Step’

Step 2 - Choose a Number

In the City field, enter the closest city to your store’s location.
Click ‘Search’
Select one of the five numbers offered to you (blue check indicates selected)

Once your customer agrees to the number, click ‘Next Step’

Step 3 - Choose a Plan

To help your customer decide on a plan, show them the Plan Grid!
1. Expand the section of your customer’s chosen plan (3G or 4G)
2. Click ‘Add‘ on the desired plan. You should see the word grey-out once added
3. Review the plan details with your customer and ask them to confirm their choice

Once your customer agrees to the number, click ‘Next Step’

Step 4 - Extra Features

The main feature on this page is Auto Top-Up (highlighted yellow)

Auto Top-Up rewards customers with extra monthly data for providing a credit card on file. That credit card will be automatically charged the price of their plan every month.

If the customer wants Auto Top-Up, click ‘Add’
If the cusomer does not want Auto Top-Up, do not click anything

Once the above has been completed, click ‘Next Step’

Step 5 - Account Top-Up

Select Voucher as payment method
Print voucher(s) equal to the price of the plan

(You can print vouchers from Web Store, if you have an account!)

Enter the PINs of the vouchers under ‘Voucher Number’ (click the + if you have more than one to add)
Click ‘Validated’ to ensure the PINs are valid

Once the vouchers have been validated, click ‘Next Step’

Step 6 - Account Summary

Review the plan

If all looks good, click ‘Submit – Electronic Signature’

Customer signature on agreement

Sign digitally or click ‘Skip and Print’ for a physical copy

Final review

Check all the boxes, then click ‘Confirm’

Step 7 - Activate the eSIM

Scan this QR code using the Camera app on the client’s phone and complete the prompts that appear to finish activating the eSIM.

Frequently Asked Questions

Login Errors

When I log in I get the 'Oops' error. How do I fix this?

Please follow these instructions to fix the error.

If the issue persists, please contact us for assistance.

Account

How do I reset my password?

Watch this video demonstration to see how to change your Lucky portal password

I'm running low on SIMs - how do I order more?

We normally keep track of your on hand inventory by subtracting the amount you’ve activated by the amount we’ve shipped you, and will automatically send you replenishment orders when your balance is low.

If for some reason your inventory runs low, please submit a request using our Order SIMs form.

I have a PC activation code - how do I register my PC?

You can register your computer at https://rma.bell.ca/.

If you have not received an authorization code, please contact us.

Billing Inquires

When will I receive my commissions?

Commissions for activations are paid out by the month, arriving in your account ~45 days after the month of activation.

For example, you would receive your commission payment for all activations in the month of January on (or around) March 15th.

Why am I seeing adjustments on my statements?

If a new customer does not Top-Up for a second month, or is ported out within the first 30 days, the value of the account will be subtracted from your statement.

To prevent this, avoid porting over your Lucky Mobile customers.

Quick links

Need HElp?

Andre Charlebois
Program Manager
[Cell] (416) 710-8897
simdealersupport@nowprepay.ca

Will Ivens
Program Specialist
[Cell] (647) 327-4576
simdealersupport@nowprepay.ca

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